Frequently asked.

How fresh is your coffee?

Every bag is roasted to order and shipped within 24 hours. You'll typically receive it within 2–4 business days of roast.

Can I choose the grind?

Yes. On every product page you can select whole bean, espresso, pour-over, French press, or Aeropress grind.

How does the subscription work?

Pick a coffee (or let us curate), pick a cadence (2, 3, or 4 weeks), and we ship on your rhythm. Skip, swap, pause, or cancel any time from your account.

What if I don't like the coffee?

Freshness guarantee: if a bag arrives stale or doesn't taste right, we replace it or refund it. Just email concierge@exquisitecoffees.com.

Do you ship internationally?

We ship across the US, Canada, UK, and EU. International orders over $75 include free shipping.

How do I pause or cancel my subscription?

Log in, open your account, and manage cadence, address, payment, or product from one page. No emails required.

Still stuck? Email our concierge or explore the brew journal.